Due to the consumable nature of food products, returns are generally not accepted once the order has been delivered.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear images of the package and product.

Eligible Refund Situations

Refunds or replacements may be approved if:

  • The product received is damaged
  • The wrong item was delivered
  • The package was tampered with before delivery

Refund Timeline

Approved refunds will be processed to the original payment method within 5–7 business days.

Non-Refundable Situations

Refunds or returns will not be accepted for:

  • Opened or consumed products
  • Change of taste preference
  • Incorrect address provided by the customer
  • Delivery delays caused by courier partners